Unscheduled Treatment: The AI Follow-Up That Brings Implant and Ortho Cases Back

The consultation went well.

The patient needs two implants and a crown. You explained the plan, the treatment coordinator presented the fee and the financing options, the patient said "I'll think about it" and left.

Three months later, nobody has called them. And they have not called you.

Every practice has a report full of these: unscheduled treatment. Thousands of dollars of diagnosed, accepted-in-principle care that never makes it into the schedule.

Why patients do not schedule

Cost and financing questions they did not want to ask in the room. Fear of the procedure. Timing: work, travel, family. They simply forgot, and nobody followed up.

Very few of them decided against treatment forever. Most just needed the right follow-up at the right time.

What good follow-up looks like

Soon after the visit: a thank-you, a summary of the plan and an easy way to ask questions. A few days later: answers to the common concerns, financing options, what the procedure is actually like. Over the following weeks: gentle check-ins, new information, availability. Escalation to a person when the patient shows interest or has a specific question.

Done by hand, this rarely happens consistently. Done by AI, it happens for every patient, every time, in the tone your practice chooses.

The Ímpetus AI treatment follow-up

Reads your unscheduled treatment list (export or integration). Sends personalized, respectful messages by text and email to patients who opted in. Answers common questions about procedures, financing and scheduling from your approved information. Books when the patient is ready, or hands off to your treatment coordinator. Reports on reactivated patients and scheduled production.

It never pressures, never discounts on its own and never gives clinical advice. Patient data is protected as HIPAA requires, with a Business Associate Agreement (BAA) signed with your practice.

What the US market charges

Agencies that build single-purpose AI text and voice agents typically charge $1,500 to $5,000 to set up and $300 to $800 a month, according to Ciela's 2026 guide.

The Ímpetus offer

Setup: $1,650 Operation: $290 a month

About half of the typical agency range. Messaging and AI usage are billed by volume.

Why spots are limited

Messages are written with your clinical team. We onboard only a few practices per month.

Frequently asked questions

Isn't this pushy?+

Not when it is done well. Patients appreciate a clear summary, honest answers and an easy way to schedule. They can opt out anytime.

Can it offer discounts?+

Only what your practice approves. The AI never creates offers on its own.

Which patients do you contact?+

Those with unscheduled treatment who consented to receive messages, filtered by your criteria.

How long until results?+

Practices usually see reactivated patients in the first weeks.

What does it cost to leave the report untouched?

Open your unscheduled treatment report and add up the total. Even recovering a small percentage of it usually pays for the system many times over.